An HR Shared Service Analyst is part of a particular process team within a function and focuses on delivering ‘Moments That Matter’ to Reckitt employees. The SA / A provides all administrative and transactional HR services, such as handling queries and providing first-line advice and guidance. Executes data transactions or system transactions where these cannot be performed by self-service or automation. Escalates any queries either to the process lead or to the relevant in-market CoE / Business HR resource. HR Shared Services Duties & Responsibilities - Benefits enrolment and initiate payments. - Gather data and prepare cyclical and ad-hoc HR reports, scorecards / dashboards, executive presentations, and analyses on key HR metrics utilizing MS Excel, MS Access, MS PowerPoint, ServiceNow, SuccessFactors, or other data analytics / visualization tools. - Support of HR cyclical processes including year-end compensation, talent management / succession planning, Employee Opinion Survey, affirmative action and diversity reporting, and various other projects / ad-hoc requests. - Maintenance of accurate reporting on HR activities and ad-hoc reporting per HRBP requests. - Through analysis, proactively identifies and implements opportunities to improve the customer (employee) experience through changes in protocols internally and through vendors. - Leads internal and cross-functional initiatives related to process and quality improvement. - Prompt research of escalated cases to bring fast resolution. Requirements - Delivers functional excellence (operational excellence) - Process management. - Understands solutioning and data management. - Customer experience mindset. - Executes with excellence. - State and federal employment laws. - Case Management tool an added advantage. - Service industry. - Intermediate or Advanced English. Additional information : Employment type : Full-time